You take great care to protect your member’s sensitive information. IHP similarly values your private data and goes to great lengths to ensure its security. Whether you are a HIPAA-covered entity or independently value your member’s confidentiality, IHP’s new security protocols guarantee your satisfaction.
Beginning Monday, November 18th, 2013 Center Account password requirements will be updated to require a minimum of eight characters. In order to verify that your account falls under this new security protocol you will be required to reset your password as of Monday morning. It will still be necessary to have a combination of letters and characters, at least one upper-case letter and no more than two identical characters in a row. It is pertinent to know that your account password requires precise specificity and is case sensitive.
Additionally, if anyone tries to log into your center account more than three consecutive times with the incorrect login credentials the account will now lock. This new feature is designed to prevent unauthorized access to information intended only for your account manager. In the event of accidental lockout, please e-mail the IHP project manager, Bob Starr, at bstarr@interactivehealthpartner.com.
Also, all passwords for member and center accounts are now stored in a heavily encrypted form. This change prohibits passwords from being viewed by both members and center coordinators alike, much like bank account websites or large retail sites. Full account functionality remains intact, however, as passwords are still able to be reset by center coordinators.
All personal information, including member passwords, can be changed by clicking on the “Member Profile” link from a member’s profile inside of “Manage Member”. In the event of a lost password the lost-password system must now be used to restore access. This system will e-mail your center coordinator detailed instructions on how to reset your log in code. In order to guarantee the functionality of this tool, please confirm in your center account that all center coordinator email addresses are current and up to date.
Thank you so much for your understanding as these changes are implemented!
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